Return Policy
Return Policy
Thank you for shopping at SahAutoHub. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have outlined our Return Policy below to ensure a smooth and hassle-free return process.
- Eligibility for Returns
1.1 Products: We accept returns for products that are unused, undamaged, and in their original packaging. To be eligible for a return, the item must be in the same condition as when you received it.
1.2 Timeframe: You may initiate a return within [insert number of days] days from the date of purchase. After this timeframe, unfortunately, we cannot accept returns.
1.3 Non-Returnable Items: The following items are non-returnable:
- Gift cards
- Downloadable software or digital content
- Intimate or sanitary goods
- Perishable items
- Customized or personalized products
- Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at [insert contact information]. Provide them with your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization, if applicable.
2.2 Packaging: Ensure that the product is securely packaged in its original packaging or an equivalent protective packaging to prevent any damage during transit.
2.3 Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for the returned item.
- Refunds and Exchanges
3.1 Refunds: Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please note that the original shipping charges are non-refundable.
3.2 Exchanges: If you wish to exchange a product for a different size, color, or model, please contact our customer support team. They will assist you in arranging the exchange, subject to product availability. Any price difference between the original and exchanged item may be applicable.
- Damaged or Defective Items
4.1 Inspection upon Delivery: Please inspect your order upon delivery. If you notice any damage or defects, notify our customer support team immediately.
4.2 Replacement or Refund: In the case of damaged or defective items, we will arrange for a replacement or provide a refund, depending on your preference and product availability. We may request photographic evidence or return of the damaged or defective item.
- Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns regarding returns. Please contact us at [insert contact information] for prompt assistance.
Please note that this Return Policy applies to purchases made through SahAutoHub’s e-commerce store. If you have made a purchase through a third-party retailer or distributor, their return policy and procedures may apply.
By making a purchase from SahAutoHub, you acknowledge that you have read, understood, and agreed to this Return Policy.